by Quick answer: To file a Bear warranty claim, submit photographic evidence of the sag showing it exceeds 1.5 inches plus proof of your original purchase date, and start the claim through Bear's official warranty page. Current Bear mattresses carry a limited lifetime warranty for the original owner.
By the MattressNut editorial team · Updated June 2026
Bear's Warranty Explained
Per the brand's stated policy, Bear mattresses bought from February 2025 carry a limited lifetime warranty covering manufacturing defects, with qualifying sag set at a 1.5-inch indentation. Replacement is free within the first 10 years; after that, owners report a prorated charge in the range of 50% to 75% of current retail. Earlier purchases follow different model-specific terms, with some older Bear lines using a 1-inch threshold, so your purchase date matters.
Key Terms (what we could verify)
| Item | Detail |
|---|---|
| Warranty length | Limited lifetime (purchases from Feb 2025); older terms vary by model |
| Sag threshold covered | Visible indentation greater than 1.5 inches on the current warranty (some older lines used 1 inch) |
| Who pays shipping/transport | Free replacement first 10 years; prorated charge (~50-75% of retail) after, per owner reports |
| Common exclusions | Stains/damage, removed cover, improper foundation (wide slats), non-original owners |
| How to start | Submit photo evidence and proof of purchase via Bear's official warranty page |
How to File / What to Do
Strip the bed and place a straight edge across the indentation, then measure from the underside of the straight edge to the deepest point and photograph it with a tape measure visible. Capture the full mattress and your foundation or slats. Confirm your purchase date, which Bear requires as proof, then submit your photographic evidence through Bear's official warranty page. Do not remove the mattress cover: per the brand's stated policy, removing it automatically voids the claim. Use only the contact listed on Bear's official warranty page.
Common Problems Owners Report
A frequent and avoidable denial is removing the mattress cover, which voids coverage instantly. Owners also report rejections tied to slat spacing wider than the brand's stated limit, and stains or outside damage being excluded as non-defects. Because the threshold and proration changed in 2025, some owners are surprised their older mattress follows different terms, so always check the warranty that applied when you bought.
The Saatva Comparison
Bear's lifetime warranty is appealing, but it becomes prorated after 10 years, so a late claim can still cost you a large share of retail. Saatva's Classic carries a lifetime warranty and a 365-night trial versus the usual 100 nights. Free white-glove delivery sets the bed on a proper base, removing the foundation pitfall behind many denials, and in-trial returns are a flat $99.
See the Saatva Classic warranty & trial
Bottom Line
A Bear claim succeeds with a documented 1.5-inch sag, an intact cover, a compliant base, and your purchase date. Just know that after year 10 the lifetime warranty turns prorated, so the replacement may not be free.
Bottom line: Keep the cover on, document a 1.5"+ sag on a proper base, and submit photo evidence plus your purchase date through Bear's official warranty page.
Related: our full Saatva mattress review.