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DreamCloud offers a 365-night sleep trial and a lifetime warranty on all their mattresses. Returns during the trial are free — DreamCloud schedules a free pickup with no return shipping cost and provides a full refund. This makes DreamCloud’s return policy one of the most consumer-friendly in the mattress industry.
| Trial period | 365 nights |
| Return fee | Free (no shipping cost, free pickup) |
| Refund type | Full refund to original payment method |
| Warranty | Lifetime (non-prorated) |
| Sag threshold | 1.5 inches |
| Minimum trial | 30 nights before returning |
How the DreamCloud Return Process Works
To return a DreamCloud mattress during the 365-night trial:
- Contact DreamCloud after sleeping on the mattress for at least 30 nights. DreamCloud requires a minimum trial period before accepting returns.
- Schedule a free pickup. DreamCloud arranges a local charity or recycling pickup — you do not need to box the mattress or ship it back.
- Receive your full refund. Once pickup is confirmed, DreamCloud processes the refund to your original payment method.
Unlike some brands, DreamCloud’s return is genuinely free — there is no restocking fee, no return shipping charge, and no “processing fee” deducted from the refund.
DreamCloud Warranty: What’s Covered
The DreamCloud lifetime warranty covers:
- Visible body impressions greater than 1.5 inches
- Manufacturing defects in materials or workmanship
- Physical damage to the cover (splits, tears not caused by misuse)
- Broken or faulty springs causing sagging
The warranty is non-prorated for the first 10 years. After 10 years, replacement is prorated — meaning DreamCloud covers a decreasing percentage of the replacement cost as years pass. This is an important distinction: a “lifetime warranty” from DreamCloud is not the same as Saatva’s fully non-prorated lifetime warranty.
Upgrade: Full Saatva Mattress Collection
| Saatva Classic | $1,395+ | Shop |
| Saatva Contour5 | $1,595+ | Shop |
| Saatva Zenhaven | $1,895+ | Shop |
DreamCloud vs Competitors: Return Policy Comparison
| Brand | Trial Period | Return Cost | Warranty | Prorated? |
|---|---|---|---|---|
| DreamCloud | 365 nights | Free | Lifetime | After yr 10 |
| Saatva | 365 nights | $99 fee | Lifetime | Never |
| Nectar | 365 nights | Free | Lifetime | After yr 10 |
| Casper | 100 nights | Free | 10 years | No |
| Purple | 100 nights | Free | 10 years | No |
| Helix | 100 nights | Free | 10 years | No |
Of the brands with a 365-night trial, Saatva charges a $99 return fee but offers a fully non-prorated lifetime warranty. DreamCloud and Nectar offer free returns but their lifetime warranties become prorated after year 10. For long-term value, Saatva’s non-prorated coverage is the better protection.
See Saatva — Non-Prorated Lifetime Warranty →
Frequently Asked Questions
How do I return a DreamCloud mattress?
To return a DreamCloud mattress, contact their customer service after sleeping on it for at least 30 nights within your 365-night trial period. DreamCloud will schedule a free local pickup — usually through a charity or mattress recycler. You do not need to repackage or ship the mattress. A full refund is processed once the pickup is confirmed, with no return shipping fee or restocking charge.
Is the DreamCloud return policy really free?
Yes. DreamCloud does not charge a return shipping fee or restocking fee during the 365-night trial. The pickup is handled through a local charity or recycling service at no cost to you. A full refund is issued to the original payment method after pickup is completed.
What does the DreamCloud lifetime warranty cover?
The DreamCloud lifetime warranty covers visible body impressions greater than 1.5 inches, manufacturing defects, physical damage to the cover, and broken springs. The warranty is non-prorated for the first 10 years. After 10 years, replacement is prorated — DreamCloud covers a declining percentage of replacement cost as years pass. This differs from Saatva, whose lifetime warranty is fully non-prorated throughout.
Can I exchange a DreamCloud instead of returning it?
DreamCloud does not offer a direct firmness exchange during the trial period. If you want a different firmness, you would need to return your current mattress and purchase a new one. This is different from Saatva, which offers a free comfort exchange during the 365-night trial to swap firmness levels without needing to return.