by Quick answer: No, Plank is not a scam. It's a real, award-winning firm mattress made by Brooklyn Bedding in its own Arizona factory. The product delivers on extreme firmness; the complaints cluster around warranty denials and slow refunds at the company level.
By the MattressNut editorial team · Updated June 2026
Is Plank a Scam — The Honest Verdict
Plank is a legitimate product line from Brooklyn Bedding, an established manufacturer that builds in its own Arizona factory. The Plank Firm has earned industry recognition for firmness, including being named a best firm mattress in expert roundups. This is not a fly-by-night operation.
Where the picture gets bumpier is the parent company's service reputation, which carries a middling Trustpilot score and a recurring set of warranty and refund complaints. Those are worth weighing, but they don't make the brand a scam.
What We Could Verify
| Item | Detail |
|---|---|
| Legitimacy | Legitimate. Made by Brooklyn Bedding in Arizona; award-winning firm line. Not a scam. |
| Trial / warranty | 120-night trial (must wait 30 days before returning), with a $99 return fee. Mattresses bought after Feb 2025 carry a limited lifetime warranty; older units had 10 years. Confirm current terms officially. |
| Most common complaint | Warranty claims denied over the sagging-depth threshold; slow refunds and customer service delays. |
| Where sold | BrooklynBedding.com. |
What Owners Actually Report
The product itself reviews strongly — testers and owners praise it as one of the firmest beds available, ideal for back and stomach sleepers who want a near-floor feel. If you want firm, it delivers.
The complaints are about service. Owners report warranty claims rejected because an impression measured just under the required threshold, refunds that lagged well past the stated processing window, and a support team that felt understaffed. A few long-time buyers also wonder whether durability has slipped on newer units.
The Saatva Take
Plank nails firmness, but the warranty-threshold and refund headaches are the part owners regret. Saatva addresses both: a lifetime warranty, a 365-night trial that dwarfs Plank's 120 nights, and free white-glove delivery and old-mattress removal. The Saatva Classic also comes in a firm option, so firm sleepers aren't giving anything up.
See why we rate the Saatva Classic
Bottom Line
Plank is a legit, genuinely firm mattress from a real manufacturer — not a scam. If you buy, use a compliant foundation, keep your receipt, document any sag carefully, and budget for the $99 return fee in case it's not for you.
Bottom line: A real, well-built firm bed whose biggest risk is the warranty fine print, not the mattress.
Related: our full Saatva mattress review.