by Quick answer: To file a Nectar warranty claim, photograph the sag with a straight edge across the mattress to prove it exceeds 1.5 inches, gather your proof of purchase, and start the claim through Nectar's official warranty page. Nectar's Forever Warranty covers manufacturing defects for as long as you own the mattress.
By the MattressNut editorial team · Updated June 2026
Nectar's Warranty Explained
Nectar markets its coverage as the Forever Warranty, which runs for as long as the original purchaser owns the mattress. Per the brand's stated policy, the first 10 years are a full-replacement period: if a covered defect appears, Nectar sends a new mattress. After 10 years the brand shifts to repairing the mattress, and owners report a shipping fee may apply that is waived if a genuine defect is confirmed.
The warranty covers manufacturing faults, not normal softening. That distinction is where most denied claims happen, so the measured sag depth and your foundation matter more than how the bed feels.
Key Terms (what we could verify)
| Item | Detail |
|---|---|
| Warranty length | Forever Warranty for the original owner; full replacement first 10 years, repair after |
| Sag threshold covered | Visible indentation greater than 1.5 inches, on a proper foundation |
| Who pays shipping/transport | Covered in first 10 years; a shipping fee may apply after year 10 (waived if a defect is confirmed) |
| Common exclusions | Stains, liquid damage, normal softening, comfort preference, wrong/unsupportive foundation, non-original owners |
| How to start | File via Nectar's official warranty page with photos and proof of purchase |
How to File / What to Do
Strip the bed and lay a straight edge (a level or broomstick) across the indentation. Photograph the gap between the straight edge and the deepest point so it clearly reads above 1.5 inches. Take wide shots of the whole mattress and of your foundation or slats. Locate your original receipt or order confirmation, since Nectar requires proof of purchase. Then start the claim through the brand's official warranty page and follow the instructions they send. For any contact or form details, use the contact shown on Nectar's official warranty page.
Common Problems Owners Report
The most frequent denial reason owners report is a stain. Per the brand's stated policy, any staining can void coverage, which is why a protector is effectively required. Owners also report claims rejected over slat spacing wider than the brand's stated limit, and frustration that impressions shallower than 1.5 inches are treated as normal wear even when they affect comfort. Some third-party reviewers note durability concerns with early sagging, though that reflects individual reports rather than official terms.
The Saatva Comparison
If warranty hassle is what worries you, Saatva is structured to remove most of it. The Saatva Classic carries a lifetime warranty plus a 365-night home trial, far longer than the typical 100-night window, and free white-glove delivery that includes setup and old-mattress removal. During the trial, returns cost a flat $99 versus the foam-in-a-box hassle of repackaging. Because a delivery team places the bed on a proper base, the "wrong foundation" denial trap is much less likely.
See the Saatva Classic warranty & trial
Bottom Line
Nectar's Forever Warranty is genuinely long, but approval hinges on a clean mattress, a compliant foundation, and a documented sag over 1.5 inches. Keep your receipt, use a protector from day one, and measure carefully before you file.
Bottom line: Document a 1.5"+ sag on a proper base with proof of purchase, file through Nectar's official warranty page, and protect against stains to avoid an instant denial.
Related: our full Saatva mattress review.