by Quick answer: To file a Nolah warranty claim, submit photographic evidence of the sag and proof of your original purchase date through Nolah's official warranty page. Nolah's limited lifetime warranty covers the original owner, with free replacement early on and prorated charges in later years.
By the MattressNut editorial team · Updated June 2026
Nolah's Warranty Explained
Per the brand's stated policy, all Nolah mattresses include a limited lifetime warranty for the original purchaser. The remedy tiers by age: owners report free replacement within the first 2 years, repair and re-cover from years 3 to 10 with a transport fee each way, and prorated replacement after year 10. There is a threshold nuance worth checking: Nolah's FAQ references a 1-inch indentation, while the updated warranty page for purchases from February 2025 lists 1.5 inches, so confirm which applies to you.
Key Terms (what we could verify)
| Item | Detail |
|---|---|
| Warranty length | Limited lifetime, original purchaser only |
| Sag threshold covered | 1 inch per Nolah's FAQ; 1.5 inches on the updated warranty page (purchases from Feb 2025) |
| Who pays shipping/transport | Free replacement within 2 years; owners report a transport fee each way in years 3-10; prorated charges after |
| Common exclusions | Stains, liquid damage, removed cover, removed law label, commercial use, sub-threshold sag, non-original owners |
| How to start | Submit photo evidence and proof of purchase via Nolah's official warranty page |
How to File / What to Do
Find your original order details, including order number and purchase date. Strip the bed, lay a straight edge across the indentation, and photograph the depth against a ruler so it meets your applicable threshold. Photograph the full mattress and your foundation, keeping slats within the brand's stated spacing. Then submit your photo or video evidence and proof of purchase through Nolah's official warranty page and wait for their decision. Do not remove the cover or law label, both of which void coverage, and use only the contact listed on Nolah's official warranty page.
Common Problems Owners Report
Per the brand's stated policy, stains and liquid damage are excluded, so a protector is important; Nolah even offers a separate third-party plan that covers spills and accidents the standard warranty won't. Owners also report denials for removed covers or law labels, commercial use such as short-term rentals, and not opening the box within 30 days of delivery, which can void both the trial and the warranty. The 1-inch versus 1.5-inch threshold gap is the detail most worth confirming before filing.
The Saatva Comparison
Nolah's lifetime warranty is solid, but it tiers into transport fees and proration over time, and the sag threshold depends on your purchase date. Saatva's Classic carries a lifetime warranty and a 365-night trial versus the typical 100 nights. Free white-glove delivery places the bed on a proper base, sidestepping the foundation denials common to foam claims, and in-trial returns are a flat $99 with no boxing.
See the Saatva Classic warranty & trial
Bottom Line
A Nolah claim turns on a documented sag at the right threshold, an intact cover and label, and proof of purchase. Confirm whether your warranty uses the 1-inch or 1.5-inch rule, and factor in transport fees or proration depending on the mattress's age.
Bottom line: Confirm your sag threshold, keep the cover and label intact, and submit photo evidence plus proof of purchase through Nolah's official warranty page.
Related: our full Saatva mattress review.