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If you are not happy with your Sleep Number purchase, you can return it. You have 100 nights to try your Sleep Number mattress. If you don't like it, you can return it for a refund or an exchange.
Sleep Number will even pick up the mattress from your home. You can also return Sleep Number pillows, sheets, and other accessories within 30 days of purchase. Keep in mind that return policy does have some restrictions.
For instance, you can't return a mattress that has been damaged or abused. But overall, Sleep Number's return policy makes sure you feel delighted with your purchase.
Understand the Eligibility Criteria:
To return your Sleep Number product, you need to be eligible. You can return a mattress, adjustable base, or foundation if you think it's not the right option.
The mattresses come with a 100-night sleep trial, while the other products have a 30-day trial. Within this period, you can conveniently try out their stuff and see if it works.
But if you don't feel satisfied and have decided to return a Sleep Number product, there are a few things you have to keep in mind.
The product must be in good condition, and there should be no damage or abuse. You should also have the original proof of purchase. Final sale products are not eligible for returns or exchanges.
Initiate a Return:
You can initiate a return if unsatisfied with your product. You can do this by contacting customer service or you may return through the website.
Be prepared to provide your order number and other details about your purchase. The representative will assist you once you have provided your order number.
Package Your Product:
After you initiate a return, you must package your product for return. Make sure the product is clean and free of any damage.
Sleep Number doesn't accept damaged goods in return. You should also have all the original packaging and accessories. Follow the instructions provided by Sleep Number for packaging.
Schedule a Pickup or Drop-Off:
Once your product is packaged, you must schedule a pickup or drop-off. Sleep Number will arrange for a pickup from your home. You can also drop off the product at a Sleep Number store near you.
Refund or Exchange:
After Sleep Number receives your product, you will receive a refund or exchange. If you choose a refund, it will be issued to the original payment method. If you choose an exchange, Sleep Number will ship your new product.
Remember that it may take a few days for the refund or exchange to be processed. The refund will take around 21 working days to appear in your account.
Follow-Up:
After completing your return, follow up to ensure you received your refund or exchange. If you have any questions or concerns, contact customer service.
If you received an exchange, make sure it meets your expectations. Sleep Number wants to ensure you feel completely satisfied with your purchase.
Conclusion:
Returning a Sleep Number product is easy and hassle-free if you meet the eligibility criteria. You have 100 nights to try your mattress; if unhappy, you can return it for a refund or exchange.
Sleep Number will even pick up the mattress from your home. Make sure to follow the packaging and pickup or drop-off instructions. If you want to get rid of your Sleep Number mattress, you can donate, recycle, or sell it.
If you have any questions or concerns, contact Sleep Number customer service. It's return policy ensures you are completely satisfied with your purchase.
Sleep Number Return Policy FAQs
How easy is it to return a Sleep Number bed?
Returning a Sleep Number bed is easy as long as you are eligible. You need to have purchased the product within the last 100 days and have the original proof of purchase.
Contact Sleep Number customer service to initiate the return and follow the packaging and pickup or drop-off instructions provided by Sleep Number. Once Sleep Number receives your product and verifies its eligibility, you will receive a refund or exchange.
How do I get rid of my Sleep Number bed?
You have a few options to get rid of your mattress. For example, you can donate it to a charity or non-profit organization.
You can recycle the mattress if the components are recyclable. Another option is to sell the mattress if it is in good condition. Check with your local regulations for proper disposal.
Can I sell my Sleep Number mattress?
Selling your mattress is another good option if it is in good condition. You can sell it through online marketplaces like eBay, Craigslist, or a consignment shop.
Keep in mind that Sleep Number mattresses have a high price point, so it may take longer to find a buyer. Describe the mattress's condition accurately and include relevant details, such as the age and original purchase price.
Sleep Number Return Policy in 2026: The Full Breakdown
Sleep Number offers a 100-night trial period on all mattresses purchased at full price. But the fine print matters more than the headline, and many customers are surprised by the fees and restrictions involved. Here is how the return process actually works.
The 100-Night Trial
Your 100-night trial begins on the delivery date. You must sleep on the mattress for at least 30 nights before initiating a return (this is the "adjustment period"). After 30 nights, you can contact Sleep Number to arrange a return.
The Costs of Returning
Returning a Sleep Number bed is not free. You are responsible for:
- Pickup/shipping fee: Currently $249 for return shipping (they pick it up from your home)
- Bedding and accessories: Pillows, sheets, and other accessories purchased with the bed are not returnable
- FlexFit adjustable bases: These are non-returnable regardless of when you decide to return the mattress
This means a Sleep Number return can cost you $249+ even during the trial period.
What Customers Complain About
The most common frustrations include the $249 return shipping fee (which many customers do not learn about until they try to return), the non-returnable adjustable base policy (which can be a $1,500+ loss), and the 30-night mandatory waiting period before you can initiate a return.
Sleep Number vs. Saatva: Return Policy Comparison
| Feature | Sleep Number | Saatva |
|---|---|---|
| Trial Period | 100 nights | 365 nights |
| Return Fee | $249 pickup fee | $99 processing fee |
| Minimum Sleep Requirement | 30 nights | None specified |
| Base Returnable? | No | Yes |
| Warranty | 15 years (limited) | Lifetime |
Saatva gives you more than triple the trial time at less than half the return cost. If you are on the fence about a mattress, that extra time and lower risk makes a significant difference.
Upgrade: Full Saatva Mattress Collection
| Saatva Classic | $1,395+ | Shop |
| Saatva Contour5 | $1,595+ | Shop |
| Saatva Zenhaven | $1,895+ | Shop |
Sleep Number Return Policy: What You Need to Know (2026)
Sleep Number offers a 100-night trial on mattresses, but the return process has nuances that set it apart from online competitors.
Policy Details
- Trial period: 100 nights from delivery date
- Return fee: No restocking fee on the mattress itself
- Delivery fee: Non-refundable ($199+ depending on product)
- Return method: Sleep Number arranges pickup
- Bases/frames: NOT included in the trial—final sale
- FlexFit adjustable bases: Final sale, non-returnable
Critical Details
The 100-night trial applies to the mattress ONLY. If you purchase a Sleep Number bed + FlexFit base bundle ($4,000–$8,000+), you can return the mattress but NOT the base. This means you could be stuck with a $1,500–$3,000 adjustable base designed specifically for Sleep Number mattresses.
How It Compares
| Brand | Trial | Base Returnable | Delivery Fee Refunded |
|---|---|---|---|
| Sleep Number | 100 nights | No | No |
| Saatva | 365 nights | Yes (separately) | N/A (free delivery) |
| Tempur-Pedic | 90 nights | No | No |
More return policies: full policy comparison | Sleep Number weight limits.
The Saatva Classic offers a 365-night trial with free delivery and free return pickup—no delivery fees to lose.
Try Saatva risk-free →