by Quick answer: Per Rooms To Go's stated policy, showroom mattress sales are final after delivery. Online orders can be returned within 48 hours (minus delivery charge, plus a restocking fee up to $199). The 90-night sleep trial is a one-time exchange — available days 31–90 — not a refund.
By the MattressNut editorial team · Updated June 2026
Rooms To Go Returns After Delivery Explained
This is the page where the fine print really matters. Per Rooms To Go's published policy, a mattress bought in a showroom is final once delivered — there's no after-delivery return. A mattress bought online can be returned within 48 hours of delivery if it wasn't as expected, refunded for purchase price plus tax but not the delivery charge, and possibly subject to a restocking fee.
Separately, the 90-night sleep trial is a comfort guarantee that works as an exchange, not a refund.
Key Terms (what we could verify)
| Item | Detail |
|---|---|
| Warranty length | Manufacturer's warranty by brand (e.g., Serta-made beds use Serta's terms) |
| Trial / return window | Online: 48 hrs to return. Sleep trial: exchange only, days 31–90 |
| Who pays return shipping | You — delivery charge isn't refunded; long-distance pickup adds a stated ~$249.99 |
| Restocking fee | Up to $199 on online returns; sleep-trial exchange fees total a stated $168 |
| How to start | Contact Rooms To Go Internet Sales Support via their official site |
How to File / What to Do (step by step)
If you bought online and it's within 48 hours of delivery, contact Internet Sales Support (via the Rooms To Go website) for return instructions. Expect the delivery charge to be non-refundable and a restocking fee up to $199, with an added long-distance pickup charge (stated around $249.99) in some areas.
If you're using the 90-night sleep trial, note it's only available after night 30 and before night 90. Per the policy, the fees are $99 to reselect plus $69 pickup/redelivery — a stated $168 total — and the replacement must be the same size or larger, with you paying any price difference up (and no credit for going down).
Common Problems Owners Report
The biggest surprise owners report is that the showroom sale is final after delivery — buyers expecting a refund window don't have one. Others are caught by the 48-hour clock on online returns and the $199 restocking fee. And the sleep trial is widely misread as money-back; it's a one-time exchange, the bed must be stain- and damage-free, and beds already swapped under a manufacturer warranty don't qualify.
The Saatva Comparison
Rooms To Go's after-delivery terms are among the strictest in the guide — final showroom sales and exchange-only trials. If you'd rather buy direct from a brand with a clean lifetime warranty and 365-night trial, Saatva is the cross-shop: a true refund (not just an exchange) any time in the trial for a flat $99, plus free white-glove delivery and return pickup.
See the Saatva Classic warranty & trial
Bottom Line
Know before you buy: showroom mattresses are final after delivery, online returns are a tight 48 hours with fees, and the trial only buys you an exchange. Confirm current fees with Rooms To Go directly, since restocking and pickup charges vary by distance.
Bottom line: At Rooms To Go the trial is an exchange and showroom sales are final — read the channel and the clock before you commit.
Related: our full Saatva mattress review.